Saying Sorry…

“My name is Alex, and today is the longest day of my life” – For fans of the popular series 24, you can identify with that phrase.

Here at Integricity, we’ve been having a few technical outages at the data centre with our servers, the networks, over the last day. Some of it is within our control, and some of it is not. We’ve had to put up with a range of issues from emails sent out being classified as spam (This is due to TM’s lackadaisical attitude and not fixing the issue with one of their clients, resulting in the entire IP range getting blacklisted, thereby affecting us!), network congestion possibly due to a failed switch and having one of our premium servers compromised.

When it rains, the lightning will strike… repeatedly! Our Fanatical Service Team have been taxed physically, mentally and emotionally. I truly thank them for their undying support – you guys ROCK. Some of us, myself included, spent a good 24 hours staying awake helping to manage the “Code Red” situation. We are accountable to so many clients, and we take it upon ourselves personally to ensure your services are restored before we can rest.

Web hosting is a thankless job, we’re much like Tenaga Nasional or your local water utility company. When all is well, nobody notices BUT when something happens, *BOOM*! For those affected, thank you for your patience with us

To our clients who experienced difficulties, I’ve sent you a personal apology via email. But once again, I would like to publicly say sorry for the trouble you’ve faced. For those who face other problems which I have not addressed with personal emails, let me take this opportunity to also apologise.

We are trying our best to improve our service levels and will always appreciate your feedback. Do feel free to give me a call at the office, and I’ll be happy to listen to you. Or even better yet, drop by our new Centrepoint office in Bandar Utama, let me personally make you coffee and have a round of foosball with the Fanatical Service Team.

Thank you for listening. I’m Alex Lam, signing off from the longest day, and looking forward to “Raindrops on roses and whiskers on kittens… Bright copper kettles and warm woolen mittens” (If you don’t know where that’s from, then you’re making me feel even older… Have a guess at least!)