HaloITSM

Empower your IT team to deliver rapid, efficient ITIL-aligned service.

Why choose HaloITSM?

HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. It will give your teams the ability to deliver the very best in service – to customers and employees alike. And do that consistently, and repeatedly.

HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardise your processes. It will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. Present – and future.

Features & Integrations

Fully tailored to suit your business, we grow with you as your needs change.

Incident Management

Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.

Knowledge Base

Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments.

Self-Service Portal

End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.

CMDB

Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.

Change Control

Identify and log incidents and problems against assets and identify systemic failings prior tTrack, plan, and execute organizational changes of any scale with HaloITSM’s outstanding change management capability.

Artificial Intelligence

Take advantage of Artificial Intelligence with HaloITSM and experience the future of IT Service Management today. Automate your processes with AITSM and further improve your business.

Send us a message and we’ll get connected quickly.

Integricity Technology Sdn Bhd
Unit 3-3A, Oval Damansara, Jalan Damansara
60000 Kuala Lumpur, Malaysia

Tel: +60 3 2779 0505